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Frequently Asked Questions

2017/2018 HEART&STROKE LOTTERY™

How old do you have to be to purchase a lottery ticket?

Participants must be at least 18 years of age. Tickets cannot be ordered in the name of a minor.

What are the 3 ways to play the Heart&Stroke Lottery?
  1. Classic Lottery, where you have 1 in 2 odds of winning!
    A total of 7 grand prizes available to be won, including two Grand Prizes of a $1 Million CASH!
    Plus, the earlier you order your tickets the more chances you have to win the onus draws. Every ticket gets put back in for the chance to win the next bonus draw and of course the final deadline on February 16, 2018.
  2. 50/50 Draw, with a minimum jackpot of $1 Million – winners takes half.
  3. Cash Calendar Lottery with over 80 chances to win every day in March. There is a Holiday Gifting deadline on December 22, 2017 with 5 bonus prizes of $5000. The Cash Calendar is very popular for giving as gifts.
Can someone purchase a ticket if they live outside of Ontario of overseas?

You must be physically present in Ontario at the time of ordering Lottery Ticket(s). Ticket(s) must be mailed to an address within Ontario.

How do I order a Heart&Stroke Lottery ticket?

There are 3 easy ways to order your lottery ticket(s).

  • Online – Request your Heart&Stroke Lottery ticket(s) online through our SECURE online site at heartandstrokelottery.ca.
  • Phone - Call 1-888-551-1111 (in GTA 416-661-1511)
  • Mail – Fill in the order form on the website or one received in the mail and send it with a cheque made out to:
    Heart&Stroke lottery
    PO Box 3000 RPO Steeles West
    Toronto, ON M3J 9Z9
    Please note that Tickets ordered online are the most cost-efficient for the Foundation.
Are lottery tickets tax deductible?

Lottery tickets are non-tax deductible in accordance with Canada Customs and Revenue Agency policies. You can make a donation in addition to your ticket(s) request and receive a tax receipt for the donation portion of your order if your donation exceeds a minimum of $15.

Who is not eligible to purchase a ticket?

Employees and directors of the Heart and Stroke Foundation, partners and employees of Deloitte LLP and its affiliates, employees of licensed gaming suppliers for this Lottery, and all persons domiciled with any of these individuals, are not eligible to purchase or hold a Lottery ticket.

Why did my online ticket order not go through?

If you are in Ontario and unable to order online, or your order did not go through, please call Customer Service at 1-844-512-1044 (in GTA: 416-977-1307) and we will be pleased to assist you with your order.

When are the Heart&Stroke Lottery™ tickets on sale?

Tickets are available from September 11, 2017 to February 16, 2018, or while supplies last.

What are the guidelines for purchasing multi-packs?

Guidelines for purchasing multipacks are as follows:

  • Only ONE method of payment.
  • Only ONE mailing address. (Must be in Province of Ontario)
  • Only ONE envelope will be mailed containing all tickets.
  • Up to THREE names may be recorded on a ticket (All tickets must contain the same information). Tickets cannot be purchased in the name of a minor.
My ticket contains a spelling/address error/ I haven’t received my official tickets. What do I do?

If your tickets have been lost; or, have not been received or you wish to make a name or address correction, please contact Customer Service at 1-844-512-1044 (in GTA: 416-977-1307) or by emailing lottery@heartandstroke.ca.

What happens if my payment does not go through?

If for any reason a payment is not processed, the ticket(s) and their respective ticket number(s) will be deemed invalid if payment cannot be verified prior to the start of the draws. Only tickets that have been paid for and/or have been verified as paid for are eligible to be entered for the respective draws.

I have misplaced my Heart&Stroke Lottery ticket, am I still eligible for the draws?

Yes, participants do not need their ticket(s) in hand to be included in the respective draw(s). For all other inquiries please contact Customer Service at 1-844-512-1044 (in GTA: 416-977-1307) or email lottery@heartandstroke.ca

What are the odds of winning in the Heart&Stroke Lottery?

The odds of winning any prize in the Heart&Stroke Lottery™ are approximately 1 in 2. There are 54,711 prizes available.

What are the grand prizes?

There are 7 Grand Prizes this year.

  • GRAND PRIZE #1: 1 Million Dollars
  • GRAND PRIZE #2: 1 Million Dollars
  • GRAND PRIZE #3: A choice of 2018 BMW X4 M40i + $20,000 Cash OR 2018 BMW M550i xDrive Sedan + $10,000 Cash. OR Cash Out value of $100,000.
  • GRAND PRIZE #4: 2018 BMW 440i xDrive Cabriolet OR Cash Out value of $90,000.
  • GRAND PRIZE #5: A privately guided trip for four (4) to Ecuador & Galapagos valued at $75,000 OR Cash Out value of $70,000.
  • GRAND PRIZE #6: A privately guided trip for four (4) to Peru valued at $65,000 OR Cash Out value of $60,000.
  • GRAND PRIZE #7: A privately guided trip for four (4) to the Amalfi Coast valued at $50,000 OR Cash Out value of $45,000.
What is the loyalty prize?

There are five (5) NEW Loyalty Prizes in total; three (3) prizes of $10,000 Cash and two (2) prizes of Sony Home Theater Packages* (Sony 75” 4K Ultra HD High Dynamic Range TV + SONY 7.1.2 Dolby Atmos Soundbar with Wi-Fi/Bluetooth technology) valued at $10,000 each. *There is no cash out option for the Sony Home Theater Packages.

What are the VIP prizes?

There are two (2) VIP Prizes where the winner(s) may elect to take the trip valued at $25,000 each OR Cash Out value of $22,500 each.

VIP #1: The ultimate luxury retreat, enjoy a 7-night stay for two (2) in an overwater bungalow at The El Dorado Maroma Resort in the Mayan Riviera, Mexico.

VIP #2: Experience Europe like never before on a luxury 14-night trip for two (2) on The AmaWaterways River Cruise that takes you through the rivers of The Netherlands, Germany, Austria and Hungary.

What is the Travel Canada prize?

One (1) winner of a Luxury Canadian Arctic Kingdom Expedition for Four (4) valued at $50,000 OR Cash Out value of $45,000. PLUS, there are 6,250 Free Tickets awarded as prizes.

What is the Early Bird prize?

There is (1) winner of a BMW Vehicle package: 2018 BMW X5 xDrive35i and 2018 BMW 650i xDrive Coupe valued at $214,745.64 OR Cash Out value of $200,000.

What are the Electronic/Merchandise prizes?

There are(645) Electronic/Merchandise prizes* to be awarded are as follows:

  • (1) SONY 75” 4K Ultra HD TV valued at $5,678.
  • (2) SONY 65” 4K Ultra HD TV valued at $3,192 each.
  • (2) SONY 55” 4K Ultra HD TV valued at $1,271 each.
  • (50) SONY Wireless Bluetooth Speaker valued at $256 each.
  • (50) SONY Wireless Bluetooth Speaker – Small valued at $147 each.
  • (40) SONY Extra Bass Wireless Headphones valued at $282 each.
  • (10) SONY 2.1ch Soundbar with Bluetooth Technology valued at $429 each.
  • (340) Hudson’s Bay Gift Card valued at $30 each.
  • (5) KOBO Aura E-Reader valued at $149 each.
  • (4) Apple iPad Wi-Fi 32GB Space Grey valued at $506 each.
  • (4) Apple iPad Wi-Fi 128GB Space Grey valued at $650 each.
  • (60) Fitbit Charge HR 2 valued at $205 each.
  • (3) Acer Aspire A315 31 C5B8 15.6” Laptop valued at $496 each.
  • (4) Acer Swift SF113 31 P1NX Silver 13.3” Laptop valued at $550 each.
  • (70) Fuji Instax camera package with camera and film valued at $126 each.

*All Electronic/Merchandise prizes are awarded as is with no cash out option and are inclusive of all taxes and freight.

What are the other cash prizes?

There are 1,000 prizes of $100 Cash and 46,800 prizes of $25 Cash to be awarded as cheques.

Are lottery winnings taxable?

Lottery winnings are considered a windfall and are not taxable in Canada.

If I win a car or a trip, can I take the cash instead?

Yes, you may take the cash out option for prizes that indicate cash-out value. Please refer to the rules and regulations for a full list of cash-out values.

Can I win more than once?

Yes, after each winning ticket number is drawn and recorded, it is then returned to the pot and is eligible for all subsequent draws, so it is possible to win more than ONE prize.

How will I know if I have won a prize? When can I expect my prize?

All winners will be notified by mail or telephone within 24 hours after the draw date. Prizes will be delivered within 4-6 weeks of the Winners Notification date. Vehicle prizes may be subjected to longer delivery times.

Where can I find a list of winners?

A searchable winners list will be available online at www.heartandstrokelottery.ca/winners on March 14, 2018. Winners may also be announced on Heart&Stroke Lottery’s social media profiles.

How do I claim my prize?

All winners will be notified by mail, email, and/or telephone. If you have won and have not yet received your letter by April 24, 2018, please contact Customer Service by calling 1-844-512-1044 (in GTA: 416-977-1307) or by emailing lottery@heartandstroke.ca.

How long do I have to claim my prize?

Prize(s) must be claimed no later than six months after the final draw date. Unclaimed prizes will be reported and a charitable allocation to the Foundation will be approved by the Alcohol and Gaming Commission of Ontario (AGCO).

Are prizes donated?

All prizes for the Heart&Stroke Lottery™ are purchased by the Foundation.

How are the draws conducted?

The draw controls are overseen by Deloitte LLP with all draws conducted at 22 Adelaide Street West, Suite #200, Toronto, ON, M5H 0A9. Winning tickets will be drawn using Random Number Generator (RNG) software.

How many tickets are available in the Heart&Stroke Lottery™?

There are 125,000 tickets available for sale. An additional 6,250 Heart&Stroke Lottery™ tickets will be drawn as prizes as part of the Travel Canada Draw. Therefore there are a total of 131,250 Heart&Stroke Lottery™ tickets.

What is the Heart&Stroke Lottery™ licence number?

Lottery Licence #9012

What is your privacy policy?

We are committed to protecting the privacy of your personal information. We will use your personal information to administer and evaluate the Lottery, including contacting, announcing and promoting Prize winners. In addition, we may use this information to send you donor-related communications and for tax receipting purposes, where required. Occasionally, we may contact you with mission-related or program-related communications. To find out more about our Privacy Policy please visit www.heartandstroke.ca/privacy.

If you wish no further contact or have any questions or concerns regarding the privacy of your personal information, please contact the Foundation’s Chief Privacy Officer in the Ontario office at 1-888-HSF-INFO (473-4636) or through www.heartandstroke.ca/privacy

Does Canada's anti-spam law (“CASL”) apply to registered charities?

As a registered charity, the Heart&Stroke Foundation is exempt from this law where the primary purpose of the commercial electronic message is to raise funds for the charity.

How can I unsubscribe from your mailing list?

You may unsubscribe at any time by calling Customer Service at 1-844-512-1044 (in GTA: 416-977-1307) or by emailing lottery@heartandstroke.ca

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50/50 DRAW

What is the Heart&Stroke 50/50 Draw?

The 50/50 Draw is another exciting way to WIN BIG! Order a 50/50 Draw ticket for a chance to win a minimum jackpot of $500,000 and help us build the biggest jackpot ever!

What are the 3 ways to play the Heart&Stroke Lottery?
  1. 50/50 Draw, with a minimum jackpot of $1 Million – winners takes half.
  2. Classic Lottery, where you have 1 in 2 odds of winning!
    A total of 7 grand prizes available to be won, including two Grand Prizes of a $1 Million CASH!
    Plus, the earlier you order your tickets the more chances you have to win the onus draws. Every ticket gets put back in for the chance to win the next bonus draw and of course the final deadline on February 16, 2018.
  3. Cash Calendar Lottery with over 80 chances to win every day in March. There is a Holiday Gifting deadline on December 22, 2017 with 5 bonus prizes of $5000. The Cash Calendar is very popular for giving as gifts.
How much are 50/50 Draw tickets?

50/50 Draw tickets are $10 each, a 5-pack for $25 and a 15-pack for $50.

Can I order a 50/50 Draw ticket on its own?

Yes, NEW this year, all tickets for the 50/50 Draw can be purchased separately or as an add-on with your Heart&Stroke Lottery™ ticket or Cash Calendar Lottery ticket.

What is the total jackpot in the 50/50 Draw?

The 50/50 Draw comprises one (1) prize and is an accumulating jackpot. The winner will be awarded half of the total 50/50 Draw jackpot. Last year our jackpot sum grew to over $1.4 Million. Therefore the Jackpot received by the winner was over $700,000. There is a minimum guaranteed payout amount of $500,000 meaning that if the total jackpot does not reach $1,000,000 you still have a chance to win $500,000.

How do I get updates on jackpot size?

As the 50/50 jackpot grows you can get the most up to date amount at www.heartandstrokelottery.ca.

How many 50/50 Draw tickets are available?

There are an unlimited amount of 50/50 Draw tickets available for purchase therefore the jackpot can keep growing and growing the more tickets that are sold. Don’t hesitate to tell your friends and family to play!

What are the odds of winning the 50/50 Draw?

The odds of winning the 50/50 Draw are dependent on the number of 50/50 Draw tickets sold.

What is the final deadline for ordering 50/50 tickets?

The final 50/50 Deadline to purchase your tickets is Midnight, February 16, 2018.

When and where does the draw take place?

The 50/50 Draw will take place at approximately 10:30am on March 9, 2018 at 22 Adelaide Street West, Suite #200, Toronto, ON, M5H 0A9.

Can I order a Heart&Stroke Lottery™ ticket multipack, 50/50 multipack and cash calendar multipack together?

Yes you may, please note the guidelines for purchasing multipacks are as follows:

  • Only ONE method of payment.
  • Only ONE mailing address. (Must be in Province of Ontario)
  • Only ONE envelope will be mailed containing all tickets.
  • Up to THREE names may be recorded on a ticket (All tickets must contain the same information). Tickets cannot be purchased in the name of a minor.
How will I know if I have won a prize? When can I expect my prize?

The 50/50 Draw winner will be notified by mail or telephone within 24 hours after the draw date. Winner(s) will also be posted on our website at www.heartandstrokelottery.ca and on our social media accounts by March 14, 2018. Prizes will be delivered within 4-6 weeks of the Winners Notification date.

What is the 50/50 Draw lottery licence number?

Lottery Licence #9013

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CASH CALENDAR

What is the Heart&Stroke Cash Calendar Lottery?

The Heart&Stroke Lottery™ Cash Calendar Lottery is another way to win daily cash prizes every day in March 2018 for a total of 80 chances to win every day.

What are the 3 ways to play the Heart&Stroke Lottery?
  1. Cash Calendar Lottery with over 80 chances to win every day in March. There is a Holiday Gifting deadline on December 22, 2017 with 5 bonus prizes of $5000. The Cash Calendar is very popular for giving as gifts.
  2. 50/50 Draw, with a minimum jackpot of $1 Million – winners takes half.
  3. Classic Lottery, where you have 1 in 2 odds of winning!
    A total of 7 grand prizes available to be won, including two Grand Prizes of a $1 Million CASH!
    Plus, the earlier you order your tickets the more chances you have to win the onus draws. Every ticket gets put back in for the chance to win the next bonus draw and of course the final deadline on February 16, 2018.
Is this the same as the 12-month Cash Calendar lottery?

The Heart&Stroke Lottery™ Cash Calendar is not the same as the 12-month Calendar Lottery. The 12-month Calendar Lottery was discontinued in 2015.

How do I order a Heart&Stroke Cash Calendar Lottery ticket?

There are 3 easy ways to order your lottery ticket(s).

  • i. Online –at www.heartandstrokelottery.ca or email at lottery@heartandstroke.ca
  • ii. Phone - Call 1-888-551-1111 (in GTA: 416-661-1511)
  • iii. Mail – Fill in the order form attached to your brochure.
    • Heart&Stroke Lottery
    • PO Box 3000 RPO Steeles West
    • Toronto, ON M3J 9Z9
What are the Cash Calendar prizes?

Early Deadline Prizes:
Five (5) Holiday Gifting Prizes of $5,000 Cash.
Five (5) Last Chance Prizes of $5,000 Cash.

Daily Prizes:
Forty four (44) Daily Draw Prizes of $10,000 Cash.
Two thousand five hundred and eleven (2,511) Shoppers Drug Mart Gift Card Prizes of $30 each.

Weekly Prizes:
Twelve (12) Money Mondays Draw Prizes of $10,000 Cash.
Twenty (20) TGIF Draws of $15,000 Cash.

How much are Cash Calendar tickets?

Cash Calendar tickets are: 4-Pack for $20; 12-Pack for $50; 20-Pack for $75; and a 35 pack for $125.

Do I have to purchase a Winter 2017/2018 Heart&Stoke Lottery™ ticket in order to purchase a Cash Calendar ticket?

There is no requirement to order a Heart&Stroke Lottery™ ticket in order to participate in the Cash Calendar Lottery.

Can I purchase a Cash Calendar ticket on its own?

Yes, you may order your Cash Calendar tickets on their own.

How many names can I list on a Heart&Stroke Cash Calendar Lottery ticket?

Up to three names can be included on a Cash Calendar ticket. Please note that all tickets in a 4-pack, 12-pack, 20-pack or 35-pack must contain the same purchaser information.

What forms of payment is allowed to purchase a Cash Calendar ticket?

Please note that only one form of payment is allowed to purchase a Cash Calendar ticket. We accept Cheque, Money Orders, Visa, Mastercard, and Visa Debit to purchase a ticket.

Can I give the Heart&Stroke Cash Calendar Lottery as a gift?

Yes, Cash Calendar tickets make the perfect gift especially during the Holiday season. Please note that it is the responsibility of the ticket purchaser to allocate the winnings. The Foundation is only responsible for communicating with the Ticket Purchaser.

How do I ensure that I receive my Cash Calendar tickets to gift in time for the holidays?

Due to the high volumes of mail during the holiday season, we suggest that you order by December 4, 2017 to ensure that you receive your Heart&Stroke Cash Calendar Lottery tickets by December 24, 2017.

When and where do the draws take place?

Winning tickets will be drawn under the supervision of Deloitte LLP. Prize draws for the Heart&Stroke Cash Calendar Lottery will take place at the office of Deloitte LLP at approximately 10:00am, at 22 Adelaide Street West, Suite #200, Toronto, ON, M5H 0A9.

Daily prize draws will occur between March 1-31, 2018 with the exception of the Holiday Gifting Draw which will take place at 10:00am on January 12, 2018 and the Last Chance Draw which will take place at 10:00am on February 27, 2018. All draws falling on the weekends or holidays will be drawn on the next business day.

How are the draws conducted?

The draw controls are overseen by Deloitte LLP with all draws conducted at 22 Adelaide Street West, Suite #200, Toronto, ON, M5H 0A9. Winning tickets will be drawn using Random Number Generator (RNG) software.

I did not order Heart&Stroke Cash Calendar lottery tickets when I ordered my Heart&Stroke Lottery™ tickets. Can I still purchase the Heart&Stroke Cash Calendar Lottery tickets?

Yes, you may place your Heart&Stroke Cash Calendar Lottery ticket order at any time prior to the final deadline of Midnight, February 16, 2018.

I have misplaced my Heart&Stroke Cash Calendar Lottery ticket. Am I still eligible for the draws?

Yes, purchasers do not require their ticket(s) in hand in order to be included in the Draws.

Can I win more than once?

Yes, after each winning ticket number is drawn and recorded, it is then returned for inclusion in all subsequent draws.

Where can I find the winners information?

Beginning March 1, 2018, winners will be posted every weekday (except holidays) on the Heart&Stroke Lottery™ website at www.heartandstrokelottery.ca/winners and through social media.

A searchable list of Gift Card Prize winners will be available at www.heartandstrokelottery.ca/winners on April 4, 2018. Winning notification to the Purchaser will be made in writing.

Winning notification for major prizes may also be made by phone. You may also call 1-800-336-1334 (in GTA: 416-977-2201) to hear a recording of the latest winners.

How many Heart&Stroke Cash Calendar Lottery tickets are available?

There are 825,000 Cash Calendar Lottery tickets available for purchase.

What is the Cash Calendar draw lottery licence number?

Cash Calendar Lottery Licence #9014

How much are Heart&Stroke Cash Calendar Lottery tickets?

Heart&Stroke Cash Calendar Lottery tickets are 4-pack for $20, 12-pack for $50, 20-pack for $75 and a 35-pack for $125.

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PROCEEDS

Where do the funds raised go?

The net proceeds of our lottery sales support our mission and help fund life-saving research in preeminent teaching hospitals and universities across Ontario. Since its inception, the Lottery has raised over $238 million dollars which has helped fund the work of 450 research teams in hospitals, universities and research institutions in communities across Ontario.

For more information on the goals and mission of the Heart and Stroke Foundation, please visit www.heartandstroke.com.

Will funds from Ontario lotteries still support research and health education in Ontario?

Yes. We want to ensure that all our valued lottery supporters know that funds from all Heart and Stroke Foundation lotteries executed in Ontario will continue to be used to fund research and health promotion that benefits Ontario residents.

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