Frequently Asked Questions

TICKETS & ORDERING

HOW OLD DO YOU HAVE TO BE TO PURCHASE A TICKET?

Participants must be at least 18 years of age. Tickets cannot be ordered in the name of a minor.

Can someone purchase a ticket if they live outside of Ontario or Overseas?

You must be physically present in Ontario at the time of ordering Lottery Ticket(s). Ticket(s) must be mailed to an address within Ontario.

HOW DO I ORDER A HEART&STROKE LOTTERY TICKET?

There are 3 easy ways to order your lottery ticket(s).

  • Online – Request your Heart&Stroke Lottery ticket(s) online through our SECURE online site at heartandstrokelottery.ca.
  • Phone - Call 1-844-900-4111 (in GTA 416-650-6259)
  • Mail – Fill in the order form on the website or one received in the mail and send it with a cheque made out to:
    Heart&Stroke lottery
    PO Box 3000 RPO Steeles West
    Toronto, ON M3J 9Z9
    Please note that Tickets ordered online are the most cost-efficient for the Foundation.
WHO IS NOT ELIGIBLE TO PURCHASE A TICKET?

Employees and directors of the Heart and Stroke Foundation, partners and employees of Deloitte LLP and its affiliates, employees of licensed gaming suppliers for this Lottery, and all persons domiciled with any of these individuals, are not eligible to purchase or hold a Lottery ticket

HOW DO I ORDER MY TICKETS ONLINE?

Please go to www.heartandstrokelottery.ca and simply click on the “Order Now” button and you can order your ticket(s) on our SECURE online site.

You will receive an email confirmation of your ticket(s) request within minutes of ordering.

If you are having difficulty ordering online, please call 1-844-900-4111 (in GTA: 416-650-6259), and we will be pleased to take your order over the phone.

For all ticket-related matters, please call 1-844-512-1044 (in GTA 416-977-1307) or email lottery@hsf.on.ca

MY ONLINE TICKET ORDER WILL NOT GO THROUGH

It is a Licensing requirement that persons must be physically present in the Province of Ontario to place a ticket order. IP screening is performed during the order process to enforce this restriction. This may cause an error message when processing your order.

If you are in Ontario and unable to order online, please call Customer Service at 1-844-900-4111 (in GTA: 416-650-6259) and we will be pleased to assist you with your order. The Heart and Stroke Foundation sincerely thanks you for your support and apologizes for any inconvenience this may have caused.

WHEN DO TICKETS GO ON SALE?

Tickets will be available for sale from October 3, 2016 until February 14, 2017 at midnight (while supplies last).

I RECEIVED A LETTER FROM THE HEART&STROKE LOTTERY THANKING ME FOR MY SUPPORT. WHAT IS THIS ABOUT/WHY DID I GET THIS LETTER?

You received this letter from the Heart&Stroke Lottery because you have supported us in the past through purchasing a Heart&Stroke Lottery ticket. The letter is to “thank you” for your support and to provide you with information about the initiatives your contribution has helped fund. Every ticket matters in funding research that creates more heart and stroke survivors.

If you would like to receive news about the Lottery, please visit heartandstrokelottery.ca to sign up.

HOW MANY TICKETS ARE AVAILABLE IN THE HEART&STROKE LOTTERY?

There are 125,000 tickets available for sale. An additional 6,171 Heart&Stroke Lottery tickets will be awarded as prizes as part of the Early Bird Draw, for a total of 131,171 tickets printed.

HOW MUCH DO THE HEART&STROKE STANDARD LOTTERY TICKETS COST?

Tickets are $100 each; a 3-Pack for $250 (a $50 savings); and a 5-Pack for $375 (a $125 savings)

WHAT ARE THE GUIDELINES FOR PURCHASING MULTI-PACKS?

Guidelines for purchasing multipacks are as follows:
Only ONE method of payment.
Only ONE mailing address. (Must be in Province of Ontario)
Only ONE envelope will be mailed containing all tickets.
Up to THREE names may be recorded on a ticket (All  tickets must contain the same information). Tickets cannot be purchased in the name of a minor.

MY TICKET CONTAINS A SPELLING/ADDRESS ERROR. WHAT DO I DO?

If your tickets have been lost; or, have not been received or you wish to make a name or address correction, please contact Customer Service at 1-844-512-1044 (in GTA: 416-977-1307) or by emailing lottery@hsf.on.ca. Ticket sales are FINAL once draws commence.

I HAVE NOT YET RECEIVED MY TICKETS FOR THE HSF LOTTERY. WHAT DO I DO?

It is the responsibility of the ticket purchaser to ensure they receive their Ticket(s); however, purchasers do not require their tickets in hand in order to be included in the Draws.

If you have not received a ticket(s) within 3 weeks of ordering, please contact customer service by calling 1-844-512-1044 (in GTA: 416-977-1307), or by emailing lottery@hsf.on.ca. Ticket sales are FINAL once draws commence.

CAN I CANCEL MY TICKET(S) AND RECEIVE A REFUND?

Ticket sales are FINAL once draws commence.

WHAT HAPPENS IF MY PAYMENT DOES NOT GO THROUGH?

If for any reason a payment is returned, the ticket will be deemed invalid if payment cannot be verified prior to the start of the draws. Only Tickets that have been paid for and/or have been verified as paid for are eligible to be entered for the respective draws.

CAN I MAKE NAME CHANGES OR CORRECTIONS TO MY TICKET ORDER?

Any requests to change the name of any Ticket Holder must be received prior to the draw date for which the ticket is eligible and must be accompanied with the purchaser's Government issued photo ID.

Please contact Customer Service at 1-844-512-1044 (in GTA: 416-977-1307).

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Prizing

PLEASE SEE RULES AND REGULATIONS FOR FULL DETAILS, SUMMARIZED AS FOLLOWS:

GRAND PRIZES:
GRAND PRIZE #1: 1 Million Dollars
GRAND PRIZE #2: 1 Million Dollars
GRAND PRIZE #3: 2017 Audi A4 Technik with a retail value of $60,214.31 OR Cash Out = $50,000.00.
GRAND PRIZE #4: 2017 BMW 230i xDrive Coupe with a retail value of $57,200.60 OR Cash Out = $50,000.00
GRAND PRIZE #5: 2017 Ford F-150 XLT 4X4 with a retail value of $46,000.00 OR Cash Out = $45,000.00
GRAND PRIZE #6:Trip for 2 to Australia and New Zealand with a retail value of $29,834.23 OR Cash Out = $25,000.00
GRAND PRIZE #7: Celebrate 20 years of winning with $20,000.00 Cash.

ELECTRONIC PRIZES:
The Electronic Prizes to be awarded are as follows*:
(1) Samsung 75" 1080p LED Tizen Smart TV Model # UN75J6300AFXZC, each valued at $3,773.62.
(2) Samsung 65" 4K Ultra HD HDR Curved Smart TV Model # UN65KS9800FXAC, each valued at $8,519.62.
(8) Dyson V8 Animal Cordless Stick Vacuum - Nickel Model # V8 Animal, each valued at $677.99
(15) Fitbit Alta Fitness Tracker - Large - Black Model # FB406BKL-CAN, each valued at $192.09.
(24) NOON VR Headset - Black Model # NVRG-01, each valued at $146.89.
* All prizes are inclusive of taxes and freight.

CASH PRIZES:

There are 50 prizes of $1000 Cash, 1000 prizes of $100 Cash, 3900 prizes of $50 Cash, and 44,870 prizes of $25 Cash to be awarded.

VIP PRIZE:

VIP Prize #1: A luxurious trip for 2 to the Mediterranean to experience Italy and a Greek Island cruise valued at $12,500.00 OR Cash Out = $10,000.00.

VIP Prize #2: A prestigious trip for 2 to attend Wimbledon in London, England valued at $12,500.00 OR Cash Out = $10,000.00.

SUPER BONUS PRIZE:

One (1) winner will take home $20,000.00 Cash.

TRAVEL CANADA PRIZE:

One (1) trip for 2 Across Canada valued at $50,000.00 OR Cash Out = $45,000.00.

EARLY BIRD PRIZE:

One (1) winner will win the fully-loaded 2017 BMW i8 + $20,000.00 cash with a total retail value of $209,118.17 OR Cash Out = $200,000.00. There will also be 6,171 free tickets awarded as prizes.

IF I WIN A CAR, CAN I TAKE THE CASH INSTEAD?

Yes, you may take the cash instead. Please refer to the rules and regulations for cash-out values.

WHAT ARE THE ODDS OF WINNING IN THE HEART&STROKE LOTTERY?

The odds of winning any prize in the Heart&Stroke Lottery are approximately 1 in 2. There are 56,053 prizes available.

CAN I WIN MORE THAN ONCE?

After each winning ticket number is drawn and recorded, it is then returned to the drum and is eligible for all subsequent draws, so it is possible to win more than ONE prize.

HOW WILL I KNOW IF I HAVE WON A PRIZE?

If your name is drawn, you will be notified by mail/email or telephone that you are a winner. Winners may also be announced on Heart&Stroke’s social media profiles. A searchable winners list will be available online at www.heartandstrokelottery.ca/winners starting April 10, 2017.

HOW DO I CLAIM MY PRIZE?

All winners will be notified by mail, email, and/or telephone. If you have won and have not received your letter by April 24, 2017, please contact the Customer Service department. They can be reached by calling 1-844-512-1044 (in GTA: 416-977-1307) or by emailing lottery@hsf.on.ca.

WHEN CAN I EXPECT MY PRIZE?

All Prizes will be delivered within 4-6 weeks of the Winner notification date (April 10, 2017).   Vehicle prizes may be subjected to longer delivery times.

ARE PRIZES DONATED?

Prizes for the Heart&Stroke Lottery are purchased by the Foundation.

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Dates & Draws

WHAT ARE THE KEY DEADLINES FOR ORDERING TICKETS?

November 10, 2016 midnight: VIP Prize Deadline.

December 14, 2016 midnight: Super Bonus Deadline.

January 18, 2017 midnight: Travel Canada Prize Deadline.

February 1, 2017 midnight: Early Bird Prize Deadline.

February 14, 2017 midnight: Final Lottery Deadline

WHEN DO THE DRAWS TAKE PLACE?

The sequence of draws will be as follows:

VIP Prize Draw (2 draws): November 25, 2016

Super Bonus Prize Draw (1 draw): January 4, 2017

Travel Canada Prize Draw (1 draw): February 2, 2017

Early Bird Prize Draws (6172 draws): commencing on February 22, 2017, beginning with the draw for a 2017 BMW i8 + $20,000 OR Cash Out, followed by 6171 draws of one (1) free Heart&Stroke Lottery™ ticket.

Remaining Prizes will commence March 6, 2017, beginning with the cash prizes of lowest value to the highest followed by merchandise prizes of lowest retail value to the highest.

Grand Prizes (7 Grand Prize draws): March 22, 2017

HOW ARE THE DRAWS CONDUCTED?

Winning tickets will be drawn under the supervision of Deloitte LLP. Prize draws for the Heart&Stroke Lottery will take place at 400 Applewood Crescent, Suite 500, Vaughan, ON. After each winning number is drawn and recorded, it will be returned to the drum for inclusion in all subsequent draws. The drum is spun at least 3 times between each draw with the exception of prizes valued at $1000 or less, where the drum will be spun after every 200th draw.

WHO IS DELOITTE LLP?

Deloitte LLP, as a licensed and registered gaming supplier with the Alcohol and Gaming Commission of Ontario, provides ticket issuance and draw control services for the Heart&Stroke Lottery. The records of Deloitte LLP shall be deemed correct and final.

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Miscellaneous

Are Lottery tickets tax deductible?

Lottery tickets are non-tax deductible in accordance with Canada Customs and Revenue Agency policies. You can make a donation in addition to your ticket(s) request and receive a tax receipt for the donation portion of your order if your donation exceeds a minimum of $15.

Are Lottery winnings taxable?

No. Lottery winnings are considered a windfall and are not taxable in Canada.

What is the Heart&Stroke Lottery Licence number?

The Lottery Licence # 8181.

Why are you collecting my mobile phone number?

If you win a prize, we will use your mobile phone number as a means of contacting you should we be unable to reach you via your primary contact number.

What is your privacy policy?

We are committed to protecting the privacy of your personal information. We will use your personal information, which may include your name, e-mail, address, phone number, etc., to administer and oversee the Lottery, including contacting, announcing, and promoting Prize winners. In addition, we may use this information to send you donor-related communications and for tax receipting purposes, where required. Occasionally, we may contact you with mission-related or program-related communications. This Lottery is run in compliance with the Heart and Stroke Foundation of Canada (the “Foundation”) privacy policy, which can be found in full at www.heartandstroke.ca/privacy

If you wish no further contact or have any questions or concerns regarding the privacy of your personal information, please contact the Foundation’s Chief Privacy Officer in the Ontario office at 1-888-HSF-INFO (473-4636) or through www.heartandstroke.ca/privacy.

Does Canada’s Anti-Spam Law (“CASL”) apply to messages sent by registered charities?

Commercial electronic messages sent by or on behalf of a registered charity, such as the Foundation, receive an exemption where the primary purpose of the commercial electronic message is to raise funds for the charity.

HOW CAN I BE ADDED TO YOUR MAILING LIST?

To be added to our Lottery mailing list and receive future Lottery information, please click here to subscribe. For any other inquiries, please contact Customer Service at 1-844-512-1044 (in GTA: 416-977-1307) or email lottery@hsf.on.ca.

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Proceeds

WHY DOES THE HEART AND STROKE RUN A LOTTERY?

The Heart and Stroke Foundation’s critical priority is to invest in life-saving research that can lead to achieving our mission of healthy lives free of heart disease and stroke.

Over the past 19 years, the Heart&Stroke Lottery has played a very important role in generating funds needed for Heart and Stroke to continue to invest in ground -breaking research.

For more information on the goals and mission of the Heart and Stroke Foundation, please visit www.heartandstroke.com

WHERE DO THE FUNDS RAISED GO?

The net proceeds of our lottery sales support our mission and help fund life-saving research in preeminent teaching hospitals and universities across Ontario.

Today alone, 23 talented medical researchers, among the very best in the world, are actively conducting ground-breaking research to find answers that will change people’s lives forever.

For more information on the goals and mission of the Heart and Stroke Foundation, please visit www.heartandstroke.com

WILL FUNDS FROM ONTARIO LOTTERIES STILL SUPPORT RESEARCH AND HEALTH EDUCATION IN ONTARIO?

Yes. We want to ensure that all our valued lottery supporters know that funds from all Heart and Stroke Foundation lotteries executed in Ontario will continue to be used to fund research and health promotion that benefits Ontario residents.

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50/50 DRAW

How much are 50/50 tickets?

50/50 Draw tickets are only $10 each; a 5-Pack of tickets for $25 (a $25 savings); or a 15-Pack of tickets for $50 (a $100 savings).

WHY DO I HAVE TO BUY A WINTER 2017 HEART&STROKE LOTTERY TICKET IN ORDER TO PURCHASE A 50/50 TICKET DRAW?

The AGCO has mandated that in order to play the 50/50 Draw, you must be in possession of a valid Heart&Stroke Lottery Winter 2017 ticket.

WHAT IS THE TOTAL JACKPOT IN THE 50/50 DRAW?

The minimum payout is $500,000. The winner of the 50/50 Draw will win the minimum payout or half of the total jackpot. We update the total jackpot regularly on our website at www.heartandstrokelottery.ca.

WHAT IS THE DIFFERENCE BETWEEN THE JACKPOT AND THE MINIMUM GUARANTEED PAYOUT FOR THE 50/50 DRAW?

The jackpot is the total revenue raised from the sale of 50/50 Draw tickets and the winner of the 50/50 Draw will get half of that total jackpot. The minimum guaranteed payout of $500,000 is the amount we are committed to give to the winner regardless of the revenue generated from the sale of tickets.

WHAT ARE THE ODDS OF WINNING THE 50/50 DRAW?

The odds of winning the 50/50 Draw are dependent on the number of 50/50 Draw tickets sold.

HOW MANY 50/50 DRAW TICKETS ARE AVAILABLE?

There are an unlimited number of 50/50 Draw tickets available for purchase.

WHAT IS THE FINAL DEADLINE FOR ORDERING 50/50 TICKETS?

February 14, 2017 midnight: Final Lottery Deadline

WHEN DOES THE DRAW TAKE PLACE?

The 50/50 Draw will take place at the office of Deloitte LLP, Bay Adelaide Centre, East Tower, 22 Adelaide Street West, Suite 200, Toronto, ON., on March 23, 2017 at 10:00 am.

I FORGOT TO PURCHASE MY 50/50 DRAW TICKET WHEN I PURCHASED MY HEART&STROKE LOTTERY TICKET. MAY I STILL BUY 50/50 TICKETS?

Yes, you may. You can purchase 50/50 Draw tickets only over the phone by calling Customer Service at 1-844-512-1044 (in GTA: 416-977-1307). In order to do this, we will have to cancel your existing ticket and re-issue a ticket with your Heart&Stroke lottery number(s) and 50/50 ticket number(s).

WHAT ARE THE GUIDELINES FOR PURCHASING A MULTI-PACK WITH 50/50 DRAW NUMBERS ON THE SAME TICKET?

50/50 tickets must be ordered in conjunction with your Heart&Stroke Lottery Ticket™. The same guidelines for purchasing a Heart&Stroke Lottery™ ticket multi-pack will also apply to a 50/50 Draw ticket(s).

WHAT IS THE 50/50 DRAW LOTTERY LICENCE NUMBER

The 50/50 Lottery Licence # 8184

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CASH CALENDAR

What is the Heart&Stroke Cash Calendar Lottery?

The Heart and Stroke Foundation’s Cash Calendar Lottery is another way to win great prizes, awarded every day in March 2017.

Is this the same as the Calendar Lottery?

The Cash Calendar Lottery is not the same as the Calendar Lottery. In the Cash Calendar Lottery, prizes are awarded every day in March 2017. The Heart&Stroke Calendar Lottery offered daily cash prizes to be won throughout the whole year. The Heart&Stroke Calendar Lottery is not available at this time.

IS THE HEART&STROKE CASH CALENDAR LOTTERY A 12-MONTH CALENDAR?

Your official ticket features a one-month Calendar for March 2017, showing what you can win each day only for that month.

HOW MANY CASH CALENDAR DRAW TICKETS ARE AVAILABLE?

There are 825,000 Cash Calendar Lottery tickets available for purchase.

HOW DO I ORDER A HEAR&STROKE CASH CALENDAR LOTTERY TICKET?

There are 3 easy ways to order your lottery ticket(s). Remember you must be 18 years of age and be physically present in Ontario when ordering a Lottery Ticket.

  1. Online – Request your Heart&Stroke Lottery ticket(s) online through our SECURE online site at www.heartandstrokelottery.ca.
  2. Phone - Call 1-844-900-4111 (in GTA 416-650-6259)
  3. Mail – Fill in the order form on the website or one received in the mail and send it with a cheque made out to:
    Heart&Stroke lottery
    PO Box 3000 RPO Steeles West
    Toronto, ON M3J 9Z9

Please note that Tickets ordered online are the most cost-efficient for the Foundation.

CASH CALENDAR PRIZES

One (1) Holiday Draw Prize of $10,000 cash.

Twenty-seven (27) *Daily Prizes of $20,000 cash.

Four (4) Weekly Prizes in total; Week 1: $25,000 cash/Week 2: $50,000 cash/Week 3: $75,000 cash/Week 4: $100,000 cash.

Eleven (11) **Celebrate Spring Trip Prizes valued at $10,000 each or cash out = $8,500.

Two thousand five hundred (2,500) prizes of $30 Gift Cards from Indigo

One (1) Cupid Cash Prize of $15,000 cash.

*Daily Prizes will be awarded every day in March with the exception of Mondays. **One (1) Celebrate Spring Trip Prize will be awarded each day beginning Mar 21, 2017 to Mar 31, 2017. To learn more about the Celebrate Spring Trip Prizes please go to www.heartandstrokelottery/prize-details/cashcalendar-spring

HOW MUCH ARE CASH CALENDAR TICKETS?

Cash Calendar tickets are: 4-Pack for $20; 12-Pack for $50; 20-Pack for $75; and a 35 pack for $125.

DO I HAVE TO PURCHASE A WINTER 2016 HEART&STOKE LOTTERY TICKET IN ORDER TO PURCHASE A CASH CALENDAR TICKET?

No, there is no requirement that you order a Heart&Stroke Lottery™ ticket in order to play the Cash Calendar Lottery.

WHAT ARE THE GUIDELINES REGARDING NUMBER OF NAMES ON A HEART&STROKE CASH CALENDAR LOTTERY TICKET AND PAYMENT TERMS?

All tickets in a 4-pack, 12-pack, 20-pack or 35-pack must contain the same information. Up to three names can be included. Only one form of payment may be used per purchase.

CAN I GIVE THE HEART&STROKE CASH CALENDAR LOTTERY AS A GIFT?

The Cash Calendar tickets can be gifted by you if you choose at your convenience with a personalized note. It is the responsibility of the ticket holder to allocate the winnings or the tickets as they see fit. The Foundation is only responsible for communicating with the Purchaser and is not responsible for any prize entitlement of any other Ticket Holder(s).

WHEN IS YOUR GIFTING DEADLINE?

To receive The Cash Calendar lottery tickets by December 24, 2016, the orders must be received before midnight December 7, 2016.

WHEN DO THE DRAWS TAKE PLACE?

Winning tickets will be drawn under the supervision of Deloitte LLP. Prize draws for the Heart&Stroke Cash Calendar Lottery will take place at the office of Deloitte LLP, Bay Adelaide Centre, East Tower, 22 Adelaide Street West, Suite 200, Toronto, ON. All scheduled draws will begin at 9:30am.

Draws will occur based on the March 2017 Calendar with the exception of the Holiday Draw which will take place on Dec 22, 2016. Draws for the Daily Prizes of $20,000 will take place weekdays beginning Mar 1, 2017. Prizes falling on weekends or holidays will be drawn on the next business day.

Draw for the 1st Weekly Prize of $25,000 cash will occur on Mar 6, 2017; 2nd Weekly Prize of $50,000 cash will occur on Mar 13, 2017; 3rd Weekly Prize of $75,000 cash will occur on Mar 20, 2017; 4th Weekly Prize of $100,000 cash will occur on Mar 27, 2017.

The 2,500 Gift Card Prizes will be drawn on Mar 1, 2017. Draws for the Celebrate Spring Trip Prizes will take place weekdays beginning Mar 21, 2017. Draw for the Cupid Cash Prize will take place on Mar 31, 2017.

HOW ARE THE DRAWS CONDUCTED?

Winning tickets will be drawn under the supervision of Deloitte LLP. After each winning number is drawn and recorded, it will be returned to the drum for inclusion in all subsequent draws. The drum is spun a minimum of 3 times between each draw with the exception of the 2,500 Gift Card prizes where the drum will be spun after every 200th draw.

I DID NOT ORDER HEART&STROKE CASH CALENDAR LOTTERY TICKETS WHEN I ORDERED MY HEART&STROKE LOTTERY TICKETS. CAN I STILL PURCHASE THE HEART&STROKE CASH CALENDAR LOTTERY TICKETS?

You can place your Heart&Stroke Cash Calendar lottery ticket order at any time prior to the ticket deadline of Midnight February 14, 2017.

I HAVE MISPLACED MY HEART&STROKE CASH CALENDAR LOTTERY TICKET FOR THE LOTTERY. AM I STILL ELIGIBLE FOR THE DRAWS?

It is the responsibility of the ticket purchaser to ensure that they receive their tickets; however, purchasers do not require their tickets in hand in order to be included in the Draws.

CAN I WIN MORE THAN ONCE?

After each winning ticket number is drawn and recorded, it is then returned to the drum and is eligible for all subsequent draws, so it is possible to win more than ONE prize.

WHERE CAN I FIND WINNERS INFORMATION?

Beginning March 1, 2017, winners of cash and trip prizes will be posted every weekday (except holidays) on the Heart&Stroke Cash Calendar Lottery website at www.heartandstrokelottery.ca/winners and through social media.

A searchable list of Gift Card Prize winners will be available at www.heartandstrokelottery.ca/winners on April 10, 2017. Winning notification to the Purchaser will be made in writing.

Winning notification for major prizes may also be made by phone. You may also call 1-800-336-1334 (in GTA: 416-977-2201) to hear a recording of the winning names.

WHAT IS THE CASH CALENDAR DRAW LOTTERY LICENCE NUMBER?

Cash Calendar Lottery Licence # 8182.

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